(updated April 2021) 
As of 1st March 2019, ALL bookings are 24hrs notice for cancellation or the session is lost.  
• Any Client who is purchasing a Monthly Package shall be entitled to participate in the number of sessions agreed on their contract until their Subscription terminates. Any such Client will forfeit their monthly membership if they miss a payment. Such Client shall remain liable for any outstanding payments. 
• Payment for Monthly Packages is due on the 1st of the month by Direct Debit and is for the month ahead. Unused sessions cannot be carried over & are non-refundable. 
• Monthly Packages can be cancelled or amended at any time, providing notice is given to Mark Fenn - MSF Fitness BEFORE the 20th of the current month. If you would prefer the complete flexibility of changing your monthly package regularly or cancelling your monthly subscription when going on holiday etc, then a PAYG package is your better option. However, discounted prices only apply to Direct Debit packages.  
• The Monthly Subscription will continue indefinitely unless and until a client cancels their monthly package on the conditions stated above, prior to the next payment date (i.e. cancellation must be notified to Mark Fenn - MSF Fitness BEFORE the 20th of the month). No refunds shall be given to Clients in respect of any monthly subscription fees that have already been paid or are due to be paid if missing the cancellation deadline. 
• MSF Fitness & Mark Fenn reserve the right to amend Monthly Packages at any time but always with at least 1 months’ notice. Clients who do not wish to accept a change proposed by Mark Fenn - MSF Fitness to any monthly packages may cancel their Subscription in accordance with the previous condition. 
• MSF Fitness & Mark Fenn has the right to cancel or suspend a Client Subscription if I feel it is being used inappropriately. 
• I am unable to offer credit for any services or products. I appreciate prompt payment for any additional sessions or service outside of the monthly package. All additional services are Payment On Booking. 
• Wattbike Open sessions can be booked up to 6 days in advance or on the day. 
• Cancelling of Open sessions requires 24hrs notice or the session is lost and cannot be moved. 
• If regularly booking Open sessions and not attending, Mark Fenn - MSF Fitness has the right to cancel the Client Monthly Subscription or to charge for the missed session. 
• Unused sessions cannot be carried over & are non-refundable. 
• PT and GPT sessions are bookable up to 6 days in advance or on the day. 
• Unused sessions cannot be carried over. 
• If needing to move your PT appointment, I will reschedule in the same week (if there is availability). This ensures continuity & progression. 
• Regular GPT & PT timeslots can be reserved if missing the occasional session (e.g. holidays or work commitments). If regularly missing the same slot, I will be unable to continue to reserve. 
• 24hrs notice is required for cancellations or the session will be lost and cannot be moved to a different day/time. 
• If I need to cancel your appointment, I will try to reschedule at YOUR convenience. 
• Bolt-Ons such as Nutritional Support or Wattbike session plans can be provided for an additional cost. 
• When purchasing a PT or Group PT package, sessions are non-refundable. 
I try to achieve a good balance between being friendly, approachable and helpful - whilst maintaining the professionalism of a small business.  
Many thanks for your support and for choosing MSF Fitness! 


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