Thank you for your payment! Your Paypal transaction has been completed and a receipt for your booking/payment has been emailed to you from PayPal - please check your spam folder if not received. If this is your first visit to the studio, please drop us an email (contact@msffitness.co.uk) with any questions you may have and, if you have booked a bike class, please let us know which type of pedals you require - we have SPD-SL (road), SPD-MTB (mountain bike), Keo and flats (for trainers). Please bring clean shoes, a sweat towel (no towel - no ride!) and a standard sized sports bottle for all sessions at the studio. We also recommend wearing padded cycling shorts for bike but these are not essential. Hot drinks are available from the lounge for £1 - drink in or take out. Showers are also available - honesty box donations are very much appreciated. Sweat Towels are available for £1 should you forget yours and are to be placed in the white laundry bin in the kit room after use. There is a fridge for customer use at reception to store drinks etc for after your session. Small lockers for valuables are available in the kit room. Many thanks for choosing MSF Fitness...see you soon! Mark & Lou PLEASE NOTE: IF BOOKING A CLASS AT SHORT NOTICE, YOU MAY BE REQUIRED TO SHOW PROOF OF PAYMENT (eg. your confirmation email) DUE TO THE DELAY IN PROCESSING OF PAYPAL.
REFUND & CANCELLATION POLICY
CANCELLATIONS (Applies to ALL booked sessions)
When having to cancel or move your booked session, those that attend a morning session (a.m.) are to notify us before 10pm the day before. Those attending an afternoon/evening session (p.m.) are to notify us before 10am on the day of the booked session. We do not charge for cancellations if the relevant notice is given.
CANCELLING A BOOKED CLASS WITHIN THE NOTICE PERIOD: You will need to rebook your place for the following week. During busy periods, you can choose to reserve your place by paying to keep it while away.
CANCELLING A BOOKED CLASS AT SHORT NOTICE: You will remain booked in for the following week (unless you booked online - if booking online, payment is non-transferable and non-refundable and you would need to rebook).
BANK HOLIDAY WEEKENDS
All sessions booked over a Bank Holiday are payment on booking and are non-transferable and non-refundable once booked. This applies to ALL sessions booked for the Friday, Saturday, Sunday, Monday plus Tuesday morning sessions.
ONLINE BOOKINGS
Payment for online bookings in non-refundable.
